Privacy Policy

About Trada and this Privacy Policy

Trada provides digital marketplace and technology services that may allow users to discover products and services, place orders, communicate with sellers, make payments, receive deliveries, manage transactions, and access related digital services.

This Privacy Policy describes how Trada handles personal information obtained when you create an account, use the Trada platform, make purchases, sell products, process deliveries, contact customer support, interact with our website, or otherwise use our services.

By using Trada, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable laws.

Information we collect

The information we collect depends on how you interact with Trada and the services you use.

Information you provide directly

We collect information you provide when you register, update your profile, place an order, list a product, request delivery, contact support, submit a complaint, provide feedback or otherwise interact with Trada.

Information collected automatically

We may automatically collect technical information about how you access and use our platform, including browser, device, network, log, usage and diagnostic information.

Information from third parties

We may receive information from payment providers, financial institutions, identity verification providers, delivery partners, merchants, service providers or other parties where necessary to provide and secure Trada services.

How we use your information

We may use personal information for purposes including:

• Creating and managing user accounts.
• Authenticating users and protecting accounts.
• Processing orders and marketplace transactions.
• Connecting customers with sellers and merchants.
• Managing deliveries and logistics.
• Processing payments, refunds and settlements.
• Operating escrow or transaction-protection services.
• Providing customer support.
• Responding to complaints and disputes.
• Detecting and preventing fraud or abuse.
• Improving platform security and reliability.
• Analysing usage and improving Trada features.
• Sending service notifications and transaction updates.
• Providing promotions or marketing where permitted.
• Meeting legal and regulatory obligations.
• Enforcing our Terms and Conditions.

Payments, escrow and financial information

Trada may integrate with banks, mobile money operators, payment gateways, payment processors or other financial service providers to enable payments, refunds, settlements and disbursements.

Depending on the payment method used, certain payment information may be processed directly by the relevant payment provider rather than stored by Trada.

We may store transaction references, payment status, payment method information, settlement information and other transaction records necessary to operate the platform, maintain accounting records, handle disputes and meet legal obligations.

Location information

Certain Trada services may use location information to provide delivery, routing, nearby seller, address, logistics or security functionality.

Depending on your device permissions, location data may include approximate or precise device location.

You may control location permissions through your device settings. Disabling location access may affect certain Trada features.

When we share information

Trada does not sell personal information simply for another company's independent marketing purposes.

We may share information when necessary with:

• Sellers and merchants fulfilling your order.
• Delivery partners completing deliveries.
• Payment processors and financial institutions.
• Technology and cloud service providers.
• Customer support service providers.
• Identity verification and fraud-prevention providers.
• Professional advisers such as auditors or legal advisers.
• Regulators, courts or government authorities where legally required.
• Business partners where necessary to provide a requested service.

Marketplace sharing

When you place an order, certain information may be shared with the seller or delivery personnel, such as your name, contact details, order information, delivery address and delivery instructions where required to complete the transaction.

Legal disclosures

We may disclose information where required by law, court order, regulatory requirement, lawful government request, investigation or where disclosure is reasonably necessary to protect users, Trada, the public or our legal rights.

How we protect personal information

Trada uses administrative, technical and organisational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

These measures may include:

• Secure authentication mechanisms.
• Password hashing and secure credential management.
• Encrypted network connections.
• Role-based access controls.
• Monitoring and security logging.
• Infrastructure and database access restrictions.
• Backups and recovery procedures.
• Security updates and vulnerability management.
• Fraud and suspicious-activity monitoring.

No digital platform can guarantee absolute security. Users should also protect their passwords, devices and authentication credentials.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, meeting legal requirements and enforcing agreements.

Some information may be retained after account closure where required for financial, tax, regulatory, legal, security, fraud-prevention or dispute-resolution purposes.

Where information is no longer required, we may delete, anonymise or securely archive it in accordance with applicable requirements.

Your privacy rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally permitted.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your data is being used.
• Request transfer or portability where applicable.
• Submit a complaint concerning the processing of personal information.

We may need to verify your identity before acting on a privacy request to protect users from unauthorized access.

Cookies and similar technologies

Our website may use cookies, session technologies, local storage and similar tools to operate essential features, maintain sessions, remember preferences, improve performance, analyse usage and strengthen security.

Some cookies are necessary for the website to function. Where required, users may be provided with options to manage non-essential cookies.

Communications and notifications

Trada may send account, order, payment, security, transaction, delivery and support notifications through email, SMS, push notification, phone or in-app messages.

Marketing communications may be sent where permitted. You may unsubscribe from optional marketing communications, but essential transactional or security messages may still be sent.

Third-party services and links

Trada may contain links to websites, payment providers, maps, social platforms or other third-party services.

Those third parties may have their own privacy policies and practices. Trada is not responsible for the privacy practices of external services that we do not control.

Children's privacy

Trada services are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If we become aware that personal information has been collected from a child in violation of applicable law, we may take appropriate steps to delete or restrict that information.

International data processing

Some technology providers used by Trada may operate infrastructure in different countries. Where personal information is transferred or processed outside the country in which it was collected, Trada will take reasonable steps to ensure appropriate safeguards are applied as required by applicable law.

Account closure and deletion

Users may request account closure through available account settings or by contacting Trada support.

Closing an account does not always require immediate deletion of all associated information. Trada may retain information where required for completed transactions, legal compliance, fraud prevention, accounting, disputes, security or other legitimate purposes.

Fraud prevention and platform safety

We may process account, device, transaction, payment, communication and usage information to identify suspicious activity, protect users, prevent unauthorized transactions and investigate possible violations of Trada policies.

Accounts may be reviewed, restricted or suspended where reasonably necessary to protect users, merchants, payment systems or the integrity of the Trada platform.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, security practices, business operations or legal requirements.

When changes are made, we will update the "Last updated" date shown at the top of this page. Where appropriate, additional notice may be provided through the Trada platform or other communication channels.

Contact Trada

If you have questions, complaints or requests concerning this Privacy Policy or the handling of your personal information, please contact Trada.